Prescription Guidelines

The first step to refilling your prescription is to call your pharmacy and request a refill request to be faxed to our office.

  • • Some medications can be called into the pharmacy, and other types of medications require that you pick them up from our office. Please check with your provider about your specific medications.
  • • Prescriptions take 48 to 72 hours to be refilled. Please allow yourself at least two to three days to get the medication filled. Please plan ahead if the prescription is due on a weekend or holiday, and give us enough time to prepare the prescription.
  • • Requests for same day or walk-in refills (requested by walking into the clinic) will not be honored. You must give the staff 48 to 72 hours to prepare the prescription. A request that is called in or faxed after 3 p.m. will be considered a following-day request.
  • • Renewals and refills will be handled Monday through Thursday between 8 a.m. and 3 p.m. only. No refills or adjustments are made on Fridays or after business hours.
  • • There will be no refills after hours by any of our on-call physicians or providers for any reason. The on-call providers are to be called for emergencies only.
  • • Any change to your medication treatment plan (increasing or changing medications) will not be made over the phone. It will require a follow-up visit for re-evaluation.
  • • Prescriptions will not be changed without the patient returning the rest of the original prescription to the office for identification, counting and disposal, at the time of the next follow-up appointment.
  • • If your prescription runs out early for any reason (for example, you take more than is prescribed or you lose your prescription/medication), your provider will not prescribe extra medication for you or give you an early refill. If you run out of your medicine early, you will have to wait until the next prescription is due.
  • • Please note: In order for a refill to be processed, an office staff member will need to verify the prescription, verify that the refill is due, and speak to you to find out whether the medication is working, if there are any side effects, and to make sure that you have a follow-up appointment with one of our providers.
  • • Follow up appointments are required at least every three months (90 days) if you are receiving pain medication.
  • • Common potential side effect of an opioid (pain medication) therapy may include nausea, constipation, sweating, itching, rash, increased drowsiness and allergic reactions.  If you think that you are having an allergic reaction to a medication, call the office immediately or go to the nearest emergency room.